Do I leave my dog with you?

Yes, you drop your dog off and collect him/her once ready. If you would rather stay with your dog however please let us know upon booking an appointment.


Do you use drying cabinets?

No, we use finishing dryers by hand, so your dog can be reassured during the drying process.


How long will my dog be with you?

On average your dog will be with us for around one - three hours depending on size and style. We will however give you an estimate when you contact us to book an appointment.


Do I need to bring anything with me?

No just your dog!


How can I pay?

We accept cash, and the following cards - maestro, master card, master card debit, visa, JCB, visa debit, visa electron.

We can also arrange for you to pay via paypal however the amount must reach our paypal account before the groom is complete.


Is there anything you need to know when my dog come to the salon?

We will need to know of any medical conditions and if your dog suffers from any skin conditions or has sensitive skin. Also if your dog has any behavioural problems and we will need an emergency contact number for you.


Do I have to bring my own shampoo?

You can if you want to but it is not necessary, we have various shampoos for different coat types. We have a range of shampoos for dogs with sensitive skin/allergies.


Can you accommodate large dogs?

Yes, we can accommodate all breeds including larger breeds.


I am disabled , is there easy access for me ?

We have a very slight step approx 5 cm high on our front door. With this exception the entire shop is on one level and we can arrange for a sign language interpreter to be in during your grooming appointment should you wish for a small additional charge.


Where are you located and is there parking?

You can find the address on the CONTACT US page . We are located on well hall road ( right next to the tesco express). There is parking all along the front of the shop and we also have a loading bay  to the right of the shop which you can use to drop off your pet.

If you would prefer you can also call us when you arrive and a member of staff can meet you where you are parked / have stopped and we can book your dog in there,  which we find helps a lot of our customers who have small children in the car or who are disabled.

If you are deaf we can arrange for a sign language interpreter to attend when you come to book your dog in. Please request this upon making your booking.


Can you just clip nails?

Yes. The charge for this is £7.50. It normally takes less than 5 minutes and can be done whilst you wait. You do not need to make an appointment, however if possible we suggest that you do just to ensure that everything is ready for when your pampered pooch arrives.


Are there conditions for dogs you will accept for grooming ?

Yes, Please click on the CONDITIONS LINK HERE for more information.


I don't drive and can't get to you , can you collect my dog?

Yes, Please click the link here for more information on our taxi service

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